Bases - the COVID-19 stock issue!
We order our bases months ahead of time, doing our best to predict what demand will be months into the future. It’s June 2020, and within a month, I’ll be ordering the bases we expect to sell for the Christmas season! So what happened?
First, naturally, the LED bases we sell are made overseas. There’s a sticker on the box that tells you this. I wish we could make them in the USA, but there are no vendors manufacturing them here. We design, hand-engrave, and fulfill every crystal here in Tampa, Florida, but for our ready-made bases, we turn to suppliers to provide us with these. That’s what allows us to focus on what we do best - making your memories special by engraving the highest-quality 3D crystals in the industry, with the most innovative processes and using our own custom-designed 3D software.
We in the USA were hit the hardest by COVID-19 in March through May. Prior to that, our suppliers were hit in the January through March timeframe - which is when we were ordering our inventory for the spring holidays (Mother’s Day and Father’s Day). This caused our delivery timeline to be almost two months late, as every factory overseas was shut down for an extended period of time.
Now, that alone wouldn’t be an issue as we plan for extra inventory whenever possible. But COVID-19 caused unprecedented demand during the spring holidays of Mother’s Day and Father’s Day, as shoppers were forced to shop for their loved ones online because no stores were open to browse gifts in person. In fact, Mother’s Day 2020 was busier for us than Christmas 2019 (typically our busiest holiday!).
We were hit with a double whammy - Delayed inventory, and increased demand. We were able to secure crystals from other domestic vendors in the meanwhile, but our bases are much harder to find, which leads us to the predicament we’re in now.
So what do I do?
So you want a crystal and a base - what do you do now? Well, you could shop with our competitors, but there’s a reason you’re reading this. It could be any one of our perks, including:
- Our 5-Part Trust Promise including our Satisfaction Guarantee
- Our Break-Free Guarantee that gives you peace of mind from accidental damage for 5 years
- Our patented Live Preview that shows you your crystal before you buy
- Our guaranteed delivery dates that ensure you’ll receive your crystal by the date you choose at checkout.
- Our amazing customer service (it’s true! Read our reviews and testimonials!)
There are a lot of reasons you want to purchase with us.
What do you do if you want a base? There are a couple of options:
1. Buy a crystal now, buy a base later.
Our bases are listed for sale on our Bases and Accessories page (once they’re in stock, of course) for the same price as you would be able to get them during checkout, and ship with 100% FREE SHIPPING to the USA. There is no harm in waiting to buy your base once we’re back in stock on June 22, 2020!
No matter the size, our crystals come in three prices:
- Black Base: $20
- Round Rotating Base: $25
- Wood Grain Base: $30
2. Buy a crystal now, buy a base elsewhere.
It won’t hurt our feelings. But you will see that we sell our bases for less than you can find anywhere else. We don’t really make money on bases, we sell them because they make your engraving inside your crystal look even better.
But, feel free to browse any online store for “3d crystal lights” or “3d crystal base,” even on Amazon. We don’t sell our bases separately there, and don’t stand to make any money - we just want your amazing 3D engraving to show the best it possibly can.
3. Buy from our competitor.
We’ll be sad, but that’s an option too. But you’ll miss out on all the perks we mentioned earlier.
When will your bases arrive?
We’re watching the ship that’s bringing us our bases closely. We expect to receive them and ready them for sale by June 22nd. Check back with us then to get the base that will show off your beautiful memory for a long time to come!