Shipping policy

 

What are my shipping options?

When you check out, you'll have a number of shipping options that meet your budget and time frame. We also display the guaranteed delivery dates for each shipping option, so you can know for sure that your order will arrive when you need it, and that you're selecting the best shipping option for your wallet.

How will my order be shipped?

We ship the majority of our orders with UPS, but we cannot guarantee a specific carrier. We ship from our headquarters and manufacturing facility in Tampa, Florida.

How long does it take for my order to ship?

Handling times vary depending on the year, but we typically ship same-day or up to 1-2 business days thereafter. We do not process orders on weekends.

I entered the wrong shipping address! How do I change it?

If you entered the wrong shipping address, you are able to change it on your order status page (check your email for this link) and correct the address yourself, as long as the order hasn't shipped yet. Once it ships, we cannot change the address.

My crystal was delivered but I never received it! Can I get a refund?

If your delivery link indicates that your crystal was delivered but you did not receive it, we will file a claim with our carrier on your behalf. We will also work with you to get a replacement crystal shipped to you ASAP. However, we are not able to issue refunds for crystals that are lost in transit.