Trust Promise

Trust Promise

It's a 5-letter word defined by Webster's Dictionary as "assured reliance on the character, ability, strength, or truth of someone or something." It's a quality that many ecommerce and physical stores lack, either because of neglect, malice, or incompetence. And it's something that we work to earn from you every time you visit. Our Trust Promise is comprised of 5 principles that we work to achieve every day.

Trust in Product

We're confident you'll love your crystal, and we give you more than one way to feel sure before it is engraved. Upload a photo to explore an interactive 3D Live Preview, then request a FREE 3D Proof if you want a designer-reviewed checkpoint before production. Our Tampa design team professionally prepares every photo, and our customer reviews come from real people who received real CCM orders.

Trust in Product

Trust in Pricing

Some competitors have hidden fees you don't see until checkout. Fees to convert your photo to 3D. Fees for extra faces in your photo. Worst yet, exorbitant fees for shipping that don't appear until you're ready to cash out. All of our prices are listed on the product pages before you put in time and effort customizing your product. Our ground shipping rates are totally free for orders $79 and over, and we offer faster shipping options to meet your deadlines.

Trust in Pricing

Trust in Delivery

We know timing matters when a gift is meant for a particular moment. At checkout, you'll see the available shipping services and our best current estimated arrival dates based on production timing and carrier conditions. Those dates are estimates rather than guarantees, so we encourage ordering early for an important occasion. Every crystal is handcrafted in Tampa, FL, carefully packed, shipped directly to you, and paired with tracking as soon as it is on the way.

Trust in Delivery

Trust in Security

You hear it every day on the news. Credit cards stolen. Email addresses breached. You're right to be cautious before handing over your personal data, and we take that responsibility seriously. We use bank-grade encryption to protect your purchase information. We "tokenize" your credit card data before it ever reaches our server, so we can proudly proclaim we're PCI compliant. When you shop with us, the security of your information is our utmost concern.

Trust in Security

Trust in Privacy

In addition to unforeseen data breaches, many companies don't take the individual privacy of their users seriously. We promise not to sell your data to third parties. All of our newsletters are opt-in, meaning we won't send you information you don't want to see. When you're our customer, you're our customer only – not anyone else's.

Trust in Privacy