Break-Free Guarantee Deductible

When you place your secure order on our site, we send your artwork to our designers to edit the background contents out for clarity. Then, we take the edited file and our designers convert it to a three dimensional scene using the same 3D modeling software that the movies pros use for their Hollywood blockbusters. After that, we will place the three dimensional scene onto our engraving software, load your crystal into the laser engraver, and begin the engraving process, which can take anywhere from 5 to 30 minutes. Once it's done, we will polish any remaining fingerprints off your crystal, pack it into its gift box and send it directly to you! You can find more information on how this bit of magic works at our in-depth Engraving Process section.

Absolutely, for no additional charge! The background of your photo is professionally removed by our designers before converting to 3D, to highlight the most important parts of your photo. If you'd like us to not remove the background, please contact us after placing your order with your order number and request that we leave your background in place.

Our designers are skilled at taking your 2D image and converting what they see into three dimensions using state-of-the-art 3D modeling software. It's very advanced, but it's not magic. We can't render what we don't see – for example, we can't render the back of a head if we're only looking at the front.

HD Edge™ is a unique engraving process that ensures your engraving shines brighter and more defined than any other crystal company. We custom-optimize your photo with both artificial intelligence and manual editing techniques to brighten dark areas and darken especially bright areas so each segment of your photo will show up with vibrancy. Dark portions of your image (such as tuxedos or hair) are created by spreading out dots further apart, making them hard to see and not well-defined, and bright portions (such as a wedding dress) condense dots close together, making them prone to "cracking" inside of your crystal. With our unique HD Edge™ process, we equalize your image so the dark portions show up brighter, without jeopardizing the crystal itself.

Unfortunately, because of the way the Engraving Process works, we aren't able to create engravings in color. With our engraving process, we don't actually print anything or use any ink on your crystal. We create "microfractures" in the crystal with a laser beam that allows us to create images in the glass in shades of white. Trust us, though, you'll love it!

Absolutely, we'll engrave adult content provided the content is legal in the United States. Many couples have wanted their intimate photographs engraved onto a crystal, and we can do that for you, too. Your sensitive photo is kept completely safe within our organization and will not be shared.

We have several shapes of crystals in a variety of sizes and are always adding more to our collection. For the latest list of shapes we have for sale, navigate to our homepage and click Select your crystal.

Wouldn't that be neat? Unfortunately, though, we cannot offer custom shapes. Our crystals are all pre-shaped and cut by specialized glass manufacturers so that we can focus on engraving and shipping and delivering your order by your guaranteed delivery date, in a padded gift box designed to fit the crystal shape you select. For a list of all of our shapes that we offer, please navigate to our homepage and click Select your crystal.

Probably more than you'd expect! The crystals are solid glass, so they can weigh a bit. All of our crystals have the weight and dimensions underneath the Additional Information link on the product detail page. Our smallest crystal (the Mini Tower) weighs 6.4oz, and our heftiest crystal (the Max Tower and Brick) weighs in at over 14 pounds!

The halo effect is a natural light reflection that can occur with our largest crystals, such as the 3XL and Max sizes, due to their impressive size and the way light interacts with their substantial glass surface. This effect is a natural characteristic and is not a defect. Adjusting the lighting—such as using something to diffuse the light or adding light from other directions—can often minimize the effect. Rest assured, the remarkable size of these crystals allows for breathtaking detail and depth in your engraving, creating a stunning centerpiece for your memories.

While it's not necessary to create an account, you can easily create an account by clicking the "Account" link at the top right of the page and selecting "Create Account." You can also fully check out as a guest throughout the order process, and optionally create an account at the end of the order process!

We're always reachable! Head over to our Contact Us page to ask us any questions you may have. We typically respond Monday through Friday, 9am-5pm.

Feedback is always welcome, good or bad! Please do not hesitate to get in touch with us at our Contact Us page and let us know what's on your mind.

Absolutely not! It's one of our Trust Promises. Your information is safe with us and we will absolutely not sell your data to third parties or unscrupulous foreign (or non-foreign!) governments.

Our servers automatically analyze your photo after you upload it. If there's a problem with the file size or quality, you will be presented with an error message allowing you to upload a new photo. Additionally, we will manually check the photo for quality before engraving, if it is too small, too blurry, or if any other issue comes up, we will contact you via email to fix the problem. Note that this may delay the delivery.

You are able to add customized text to your crystal in addition to selecting a photo to be engraved. We recommend a maximum of 40 characters, but if you go over, we will do our best to accommodate it all. If it looks bad, we'll reach out to you via email.

You are able to choose any of our 5 fonts to engrave your text in. We offer popular fonts such as Georgia, Helvetica, Century Gothic, Rockwell and Edwardian Script. You will be able to see what the fonts look like in the display list when selecting a font.

Once you place your order, please reach out to us via our Contact Us page with your order number and we will be happy to provide you with a proof prior to production.

From any page, simply click the Cart icon in the top right of your page to be brought to your shopping cart! You can probably guess that it's the icon that looks like an actual shopping cart from your neighborhood grocery store.

We accept all major credit and debit cards during checkout. Additionally, we also support checking out through PayPal. Simply follow the instructions during the checkout process and select PayPal if you choose to use this option. We also accept Buy Now, Pay Later with Affirm and Shop Pay.

Absolutely! And we're not just saying that. Our payment provider "tokenizes" your credit card the moment you enter it, meaning we never even see it. That's right, your credit card on our servers is a bunch of garbled letters called a "token," and the only thing we can do with it is authorize the charge. This is what allows us to be PCI DSS compliant, which is a fancy way of saying that we adhere to the same standards that companies handling credit cards have to abide by. We also use bank-grade encryption of your data, so if you're at a public hotspot, no one will be able to "sniff" your visit to us and farm your data. If you read this paragraph all the way to the end, congratulations! You're probably the first one who did.

You can track your order at any time by logging into your account and viewing your orders. Additionally, once your order ships, you'll receive an email with your order tracking information. We do have a processing/handling time before shipping while we edit the backgrounds out of your image, convert it to 3D and personally engrave it.

Do you have a large number of crystals you'd like to engrave? Are you a corporate customer looking into producing custom crystals for your office? Please get in touch with us via our Contact Us page and we'd love to talk!

We currently ship to the United States only.

Once you submit your order, we begin working on converting your photo to 3D almost immediately. We unfortunately cannot change the photo you wish to use after 30 minutes. If it has been less than 30 minutes since placing your order, please reach out to us via our Contact Us page.

You can cancel your order within 30 minutes of purchase by contacting us through our Contact Us page or replying to the order confirmation email. Once that time has elapsed, we can cancel your order up to shipping for a $20 processing fee to cover our 3D design costs. After your crystal ships, we can't cancel your order. Your order is always covered by our Satisfaction Guarantee detailed in our Trust Promise.

We do! You can purchase gift cards in any denomination from $50 to $500 at our Gift Card page here. You can also schedule the date and time your gift card is emailed to your recipient!

Any of our products can be used as a corporate trophy or award! Please Contact Us if you would like to inquire into bulk orders. We will be adding more shapes in the future, such as shapes specifically designed to be used as trophies.