I had bought my husband a crystal right after by mom passed. Last year our cleaning person dropped it somehow on our granite counter and it broke chunks off in 3 places. I was so upset given the powerful memory on the crystal.

I had wanted to buy another but was waiting for a sale. I received an email about an anniversary sale so I went to order a new one. I noticed NOW (ha ha) about the Guarantee so I reached out hoping I would be able to replace this.

Juan was who I worked with and he was awesome. He understood the importance of the item for me and after sending pics to him was eligible and for only $15 I got a new one. I was so happy as was my husband. Great experience - I have ordered 3 of these in total and it’s been an amazing gift for people I love!

Thank you!

I was so disappointed when my brother in law picked up my Crystal and it slid off the base and broke. I contacted Crystal Clear to see about buying a replacement. They reminded me there was a 5 year breakage guarantee. They made it simple and pain free. I had a new replica crystal within days. I was so impressed! And delighted with their response time. Thank you soooo much Crystal Clear! You saved the day!

I was impressed with the entire staff at Crystal Clear Memories. The ordering process - including creation and design - was simple and easy to execute. When I did have a situation with a "self-induced" problem, the customer support team (big kudos to Juan) came to my aid and I was able to quickly reorder a new crystal within a few days covered under their Break-Free Guarantee Deductible. I have ordered over 10 crystals from them over the past year. I love them.